Last Updated: 20.04.2026

This Privacy Policy and Information Notice has been prepared to explain the principles regarding the processing of personal data obtained through the website, sales channels, social media accounts, telephone, email and similar communication tools operated by JELPAK / ERDEM ARİF BAŞ (“Firm”, “Company”, “Data Controller”).

Our company processes your personal data in accordance with all applicable legislation, primarily the Personal Data Protection Law No. 6698 (KVKK).

1. DATA CONTROLLER INFORMATION

Trade Name: JELPAK / ERDEM ARİF BAŞ
Address: Turgut Reis Mahallesi Fatih Bulvarı No:299 A/1 Sultanbeyli / İstanbul
Telephone: 0534 451 42 32
Email: info@jelpak.com

2. PERSONAL DATA COLLECTED

The following personal data that you provide to us or that may arise during your use of our services may be processed:

Identity Information

• Full name

• Turkish Republic Identification Number (where required for legal procedures)

• Tax number (for corporate customers)

Contact Information

• Telephone number

• Email address

• Delivery / billing address

Customer Transaction Information

• Order information

• Request / complaint records

• Quotation information

• Payment transaction records

Financial Information

• Invoice information

• Bank account information (for refund processes)

Digital Data

• IP address

• Cookie records

• Website usage data

• Traffic information

Visual / Audio Data

• Customer support conversations

• Submitted files / designs

3. METHOD OF COLLECTING PERSONAL DATA

Your personal data may be collected through the following channels:

• Website registration / order forms

• Telephone calls

• WhatsApp correspondence

• Email communication

• Social media messages

• Shipping and delivery processes

• Accounting and invoicing procedures

• Cookies and analytics tools

4. PURPOSES OF PROCESSING PERSONAL DATA

Your collected personal data may be processed for the following purposes:

Order and Service Processes

• Creating orders

• Carrying out production and printing processes

• Shipping and delivery procedures

• Return / exchange procedures

Commercial Activities

• Invoicing

• Collection procedures

• Accounting records

• Current account management

Communication Processes

• Responding to customer requests

• Providing technical support

• Complaint management

Marketing Processes

• Campaign notifications

• New product promotions

• Satisfaction surveys
(Where explicit consent has been provided)

Legal Obligations

• Responding to requests from official authorities

• Compliance with tax legislation requirements

• Providing evidence in the event of disputes

5. LEGAL GROUNDS FOR PROCESSING PERSONAL DATA

Within the scope of Articles 5 and 6 of the KVKK, your data may be processed on the following legal grounds:

• Your explicit consent

• Necessity for the establishment or performance of a contract

• Compliance with a legal obligation

• Establishment, exercise or protection of a right

• Legitimate interests of the data controller

6. TRANSFER OF PERSONAL DATA

Limited to the purposes stated above, your personal data may be transferred to the following parties:

• Shipping companies

• Accounting / financial consultancy service providers

• Banks / payment institutions

• E-commerce infrastructure providers

• Legal advisers

• Authorised public institutions and organisations

Subject to the provisions of applicable legislation, your data may be transferred abroad only in accordance with the provisions of the KVKK.

7. DATA RETENTION PERIOD

Your personal data is retained:

• For the period stipulated under applicable legislation,

• For as long as required by the purpose of processing,

• For the period required under commercial and legal obligations.

At the end of this period, the data is deleted, destroyed or anonymised.

8. COOKIE POLICY

Cookies may be used on our website to improve the user experience.

Cookies may be used for the following purposes:

• Measuring website performance

• Ensuring security

• Managing shopping cart operations

• Remembering user preferences

• Advertising and analytics activities

You can delete or block cookies through your browser settings.

9. DATA SECURITY MEASURES

Appropriate technical and administrative measures are taken to protect personal data:

• SSL security

• Access restrictions

• Encryption methods

• Use of up-to-date software

• Access logs

• Regular backups

• Personnel confidentiality obligations

10. YOUR RIGHTS UNDER THE KVKK

Under Article 11 of the KVKK, you have the following rights:

• To learn whether your personal data is being processed

• To request information if it has been processed

• To learn the purpose of processing

• To know the third parties to whom it has been transferred

• To request correction if it has been processed incompletely / incorrectly

• To request its deletion / destruction

• To request compensation for damages if the processing is unlawful

• To object to results arising from analysis through automated systems

11. APPLICATION METHOD

You may submit your requests under the KVKK through the following channels:

Email: info@jelpak.com
Telephone: 0534 451 42 32
Address: Turgut Reis Mahallesi Fatih Bulvarı No:299 A/1 Sultanbeyli / İstanbul

Your applications will be concluded within the statutory period.

12. RIGHT TO MAKE CHANGES

The company reserves the right to amend this Privacy Policy in line with legal regulations or operational requirements. The updated text shall enter into force on the date it is published on the website.

13. EXPLICIT CONSENT STATEMENT (WHERE REQUIRED)

Activities requiring explicit consent, such as marketing communications, commercial electronic messages and campaign SMS/email notifications, are carried out only with the user’s consent.