DELIVERY TERMS
Products offered for sale by JELPAK / ERDEM ARİF BAŞ are prepared following order confirmation and sent to the customer through the contracted shipping company.
Company Information:
Trade Name: Jelpak / Erdem Arif Baş
Authorized Representative: Erdem Arif Baş
Address: Turgut Reis Mahallesi Fatih Bulvarı No:299 A/1 Sultanbeyli / İstanbul
Phone: 0534 451 42 32
Email: info@jelpak.com
Order Preparation Time
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- Products in stock are generally dispatched within 1-3 business days.
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- The preparation time for personalized, printed or custom-made products is specified in the product details.
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- Delivery times may be extended during public holidays, busy promotional periods and in cases of force majeure.
Shipping Process
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- Orders are delivered throughout Turkey.
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- Delivery times of shipping companies may vary by region.
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- You are advised to inspect your package in the presence of the courier upon delivery.
Damaged / Incomplete Delivery
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- If the package is crushed, torn or damaged, please have a damage report prepared before accepting delivery.
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- Please contact us in the event of missing or incorrect product deliveries.
RETURN TERMS
Under Law No. 6502 on Consumer Protection, consumers have the right to return products in accordance with the following conditions.
Right of Withdrawal
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- The customer may exercise the right of withdrawal within 14 days from the date of receiving the product, without giving any reason.
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- To exercise the right of withdrawal, notification must be made to us by email or phone.
Return Conditions
The product to be returned must be:
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- Sent with its original packaging and all accessories.
Products Not Eligible for Return
The right of withdrawal cannot be exercised for the following products:
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- Printed / custom-made products
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- Products unsuitable for return due to hygiene reasons
Return Process
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- For approved returns, the payment will be refunded in accordance with the original payment method within 7-14 business days.
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- Except for shipping-related issues, the return shipping fee for returns made under the right of withdrawal shall be borne by the customer.
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